The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code) sets out the roles and responsibilities of tertiary education organisations (TEOs) in promoting and supporting your wellbeing, development, and educational achievement. The New Zealand Qualifications Authority (NZQA) has developed videos to help you understand the Code and its relevance to you.

The Code fully supports our (Strategi Institute’s) values and approach to learning. Whether it’s academic support, orientation, or health and wellbeing, we’re here to make your study experience a positive one.

 We take your health and wellbeing seriously and genuinely want to see you succeed. While studying with us, you can be assured that this is a place where:

  • We co-operate with each other and learn from our mistakes.
  • We respect the views and beliefs of others.
  • Cultural difference is valued.
  • It’s okay to change your mind.
  • Discussions are confidential so we can share without fear.

The Code outcomes

The Code has 12 outcomes, four of which apply to us:

  • Outcome 1: A learner wellbeing and safety system
    “Providers must take a whole-of-provider approach to maintain a strategic and transparent learner wellbeing and safety system that responds to the diverse needs of their learners.”​
  • Outcome 2: Learner voice
    “Providers understand and respond to diverse learner voices and wellbeing and safety needs in a way that upholds their mana and autonomy.”
  • Outcome 3: Safe, inclusive, supportive and accessible physical and digital learning environments
    “Providers must foster learning environments that are safe and designed to support positive learning experiences of diverse learner groups.”
  • Outcome 4: Learners are safe and well
    “Providers must support learners to manage their physical and mental health through information and advice, and identify and respond to learners who need additional support.”


We complete a self-review annually to assess our performance against the Code. This involves a process of gathering, analysing, and summarising data, completing a gap analysis, answering key evaluative questions, compiling evidence, developing an action plan for identified improvements, and producing a self-review report.

Click here to view our self-review report.

Strategic, responsive, relevant and transparent

Our strategic goals and plans put your best interests first, and we continually review and update policies and procedures so that you have the safe and secure learning environment you deserve.

Any time you wish, you can read our strategic goals and plans, and if you’d like to be part of our annual review of these, just let us know.

We constantly assess what our students need, and our sister company, Strategi Compliance, ensures the programme content and approaches are relevant to meet the needs of the industry so you are ready for the business you are studying for.

Available support

The support we offer isn’t just restricted to when you ask for it. We also proactively identify and monitor academic and pastoral care needs on a daily basis.

When you request support or we identify a need, we work with you to determine what is required for you to succeed.

We understand it may have been a while since you participated in tertiary education. All of our students are adult learners, and 80% of them work full-time, so we have a range of support options, including:

  • Assistance with building a study plan.
  • Regular check-ins with you to keep on track.
  • Help with future study and career pathways.
  • A dedicated team to assist if you are struggling.
  • Free assignment support sessions via Zoom.
  • Private coaching either through Zoom or face-to-face.
  • A resource called ‘Strategies for study’ to help you adjust to tertiary study and manage work, life, and study balance.
  • Guidance and support outside our expertise from other sources we cultivate.

We are here to help with whatever you require to succeed.

More information

If you would like more information or to provide feedback, we’d be delighted to hear from you. Click here to contact us.